The myPOS processor sends the card payments of sales to a myPOS card terminal connected to a serial port of the workstation. Get the terminal and a myPOS account from myPOS. The common fields and the steps are in Adding, editing and deleting payment processors.
Settings
| Field | What it does |
|---|---|
| Serial port: | The COM port of the terminal. The port works at 115200 baud. |
| Currency code: | The currency of the payments, as a three-letter code: EUR, BGN, CHF, GBP, RON, USD, HRK, JPY, CZK, DKK, HUF, ISK, NOK, SEK or PLN. When it is empty or unknown, EUR is used. |
| Print receipts: | Client by default. Client adds the card payment details at the end of the cash receipt. Merchant prints a separate Merchant copy slip. Client & Merchant does both and None prints nothing. |
The details are in English. The client details need a cash receipt printer or a device with Print customer orders in Devices. The merchant copy is printed on the device with Print customer orders, or on the cash receipt printer when there is no such device.
Taking a payment
- Save a sale and choose a payment type of the processor in the Payment window, then click OK.
- The Process Card Payment window opens and the terminal asks for the card.
- When the terminal approves the payment, the window closes and the sale is saved with the receipts set in Print receipts:.
The window has no Cancel: stop the payment on the terminal. IncoPOS waits up to 20 seconds for the terminal to start the payment and up to 2 minutes for the result. Payments of other documents and refunds are saved without the terminal.
Without a Basic or better license, IncoPOS shows the license message and the payment is not taken.
Troubleshooting
| Message | Solution |
|---|---|
| The status from the terminal, for example UserCancel or NoCardFound | The payment was stopped or the card was not read. Take the payment again, or ask for another card or another payment type. |
| “Error while processing the payment!” | IncoPOS could not talk to the terminal, or the terminal did not start the payment. Check the cable and Serial port:, and that the terminal is not busy. |